Shipping & Returns

Dinkleboo personalised product range is proudly made in Australia, to order. Each product is custom created, quality checked and dispatched within 1-3* business days from our factory in NSW. *High volume periods may delay production of your order.

Orders are produced and shipped from Australia using Australia Post International to deliver your parcel as quickly as possible. Delivery is typically between 6 - 9 business days, however if you are in a remote area or during busy sales periods this could be extended. 

If however, you need your order in a rush we do have a service to move your order to the front of the line in production for a fee of $9.95. Then normal shipping times apply. 

 

Estimated Delivery Times:

Standard Delivery (6-9 Business Days)

Postage Costs:

$11.99 flat rate shipping all day everyday with tracking. 

Free Shipping:

Enjoy FREE SHIPPING on orders over $100*. Free shipping is calculated based on cart value after discount codes have been applied.

 

Refund & Returns:

Dinkleboo is proud of the outstanding quality and craftsmanship of our products, and we provide a 100% Love It Guarantee against any manufacturing defects.

As each order is made just for you, refunds or cancellations aren’t usually required — but if there’s ever a product or process issue (e.g. workmanship defects/faults or damage in transit), we’ll make it right.

Please note:

  • For faulty products: If notified within 45 days of you receiving your order, we will aim to fix or replace any faulty product.
  • For non-faulty products, customers are responsible for all return shipping costs and must be within 45 days of receiving your order*.
  • A 10% restocking and administration fee may apply to certain returns.

*Dinkleboo is not responsible for customer-generated mistakes or errors, including spelling, typographical or grammatical errors, order quantity, or other ordering errors. Please be sure to preview your order carefully before placing it. Images and text are printed exactly as they appear in the Preview. We do not proofread or correct customer-supplied content.

If you have any questions about returns, please contact us — we’re here to help.